Customer Service

We are available Monday-Friday 9:00 – 17:00 GMT. Call 07003496969. Alternatively you can email team@team6t9.com. However, we try to be available even more often than this. We cannot guarantee we will be around but if we’re in the office working late we’ll always pick up the phone to speak to our customers no matter what the time.

Sponsorship

At 6t9 we are committed to growing our team. If you are an athlete, racing, sportsperson etc. and would like to know more about our sponsorship deals please drop Mark a line at mark@team6t9.com

Terms

 

Article 1. Applicability

1.1 All offers, orders and deliveries of products offered for sale via the website of 6T9 Limited (hereinafter: “6T9 Limited”) are subject to these general terms and conditions of sale and delivery. The applicability of any other terms and conditions (such as the customer’s general terms of purchasing) is expressly excluded. Deviating stipulations and any general purchase conditions of the customer apply only to the extent that such purchase conditions have been expressly accepted by us in writing, and only for the agreement with regard to which they have been accepted. Any other general terms and conditions used by the customer is explicitly excluded by 6T9 Limited.

1.2 Accepting an offer and/or placing an order on the website of 6T9 Limited means that the customer accepts the applicability of these general terms and conditions

1.3 Orders and changes thereto shall be binding for 6T9 Limited only if they have been accepted and/or confirmed by 6T9 Limited in writing. 6T9 limited reserves the right to refuse to carry out an order, without stating the reasons. 6T9 Limited cannot be held liable for any direct or indirect damage arising from such refusal.

1.4 All rights and entitlements stipulated by 6T9 Limited in these terms and conditions and possible further agreements are also stipulated on behalf of intermediaries, agent’s distributors and other third parties engaged by or on behalf of 6T9 Limited.

Article 2. Offers/agreements

2.1 All offers of 6T9 Limited and the prices and conditions stated therein are always non-binding offers.

6T9 limited expressly reserves the right to change the prices at any given time, particularly when required to do so pursuant to statutory provisions or pursuant to price increases by its suppliers.

2.2 An agreement between the customer and 6T9 Limited is concluded subject to the acceptance of the

Customer’s order by 6T9 Limited. 6T9 Limited is entitled to refuse orders and/or to attach certain conditions to the delivery. If an order is not accepted, 6T9 Limited shall notify the customer within five (5) days of receiving the order and 6T9 Limited shall immediately refund any amounts paid.

Article 3. Prices and payment

3.1 The prices listed for products and services offered on the Trade website of 6T9 Limited are in Sterling, exclusive of VAT. The prices are exclusive of handling and dispatch costs and exclusive of possible taxes or other levies imposed by the British government and/or the customer’s government, such as taxes or import rights, unless stated otherwise in writing. Before the customer can complete the customer’s order on our website, the full amount, inclusive of British VAT and handling and dispatch costs, but exclusive of any taxes or other levies, shall be displayed to the customer.

3.2 Payment must be made in advance by means of credit card when placing the customer’s order on the website. Upon written request, 6T9 Limited may (at its discretion) decide to accept payment in advance by bank transfer. In that event 6T9 Limited shall charge the customer an additional administration fee. If the credit card payment is not completed or reversed. 6T9 Limited will send an invoice which is payable in five days from the invoice date. If no payment has been made by customer by this date, customer will be

automatically in default and 6T9 Limited will have the right to charge a late payment fine of 10% of the outstanding amount, plus statutory interest for every day that such late payment continues. All legal fees for collecting the outstanding amount shall be for the account of customer.

By completing the account application form, the trade partner can apply for extended payment terms. 6T9 Limited will notify the trade partner if the extended payment terms are accepted.

Extended payment terms: within 14 days from date of Invoice

All outstanding invoices have to be paid in full before new orders will be accepted and processed unless new order will be paid in full on check out on the 6T9 Limited trade website.

3.3 If the customer is in default of any payment or if the credit card payment is not accepted or reversed, 6T9 Limited shall also be entitled to suspend and/or terminate its performance of that agreement and related agreements. The customer shall abandon any right to set off reciprocal amounts owed by 6T9 Limited, if any.

3.4 If the cost price or the prices at which 6T9 Limited purchases parts, products and/or services offered by third parties are subject to change between the day on which the agreement with the customer was entered into and the day of delivery, 6T9 Limited shall be entitled to increase the price accordingly or to cancel the order. 6T9 Limited cannot be held liable for damage arising directly or indirectly from such amendment and/or cancellation. In the event of such price increase, the customer is entitled to cancel the order free of charge within ten (10) days of 6T9 Limited having announced the price increase.

Article 4. Delivery

4.1 Any delivery time frames communicated by 6T9 Limited are for indicative purposes only. If 6T9 Limited exceeds the delivery term, this does not give the customer the right to claim any compensation, nor does it give the customer the right to cancel the customer’s order or to terminate the agreement, unless the delivery term has been demonstrably exceeded to such extent that the customer cannot reasonably be expected to honour the agreement. In that event, the customer is entitled to cancel the order and/or to terminate the agreement by means of a written statement. Such cancellation or termination is subject to the customer returning any products already delivered to the customer to 6T9 Limited at 6T9 Limited’s cost.

4.2 The cancellation of orders is subject to the written confirmation of 6T9 Limited. In the event of cancellation of an order by the customer which has already been dispatched but not collected, the dispatch costs shall be charged to the customer or set off from any amount already paid by the customer. If the order has not yet been dispatched and 6T9 Limited has confirmed acceptance of the cancellation, 6T9 Limited shall not charge for the cancellation.

4.3 The ordered products are delivered to the address as indicated by the customer when ordering. If the customer wants to change the delivery address before the moment of dispatch, the customer must notify 6T9 Limited of such new address in writing. A change of address may be subject to administration costs and/or a higher handling fee and dispatch costs.

4.4 6T9 Limited products are stocked in different warehouses within the UK. 6T9 Limited reserves the right to part ship orders from their warehouses. This will not affect the shipping costs or handling fees agreed between 6T9 Limited and their trade partners.

Article 5. Retention of ownership

5.1 Ownership of the products that have been delivered shall not pass to customer until the customer has paid the entire purchase price to 6T9 Limited by virtue of the agreement. Any risk in respect of the products shall pass to the customer at the time of delivery.

Article 6. Warranty and liability

6.1 Upon delivery, the customer is obliged to immediately verify whether the products have been damaged during transport. If it’s not, the customer must notify 6T9 Limited of such transport damage as soon as possible, in any event no later than within three (3) days of delivery, by means of an accurate, written statement, stating the damage and where possible a photograph.

6.2 If the customer demonstrates that the products do not conform to the agreement, 6T9 Limited has the option to repair and/or replace the relevant products by new products when returned and/or to refund the invoice value, exclusive of any dispatch costs.

6.3 If the customer is a private individual not acting for or on behalf of any company or business, the customer has the right to return the product to 6T9 Limited within seven (7) days of delivery. In this event, goods returned are only accepted if the product and its original packaging are free of damage, while the dispatch costs for returning the goods shall be at the customer’s expense.

6.4 6T9 Limited shall use its best endeavours to manufacture reliable and safe products and to deliver these to the customer.

6.5 6T9 Limited grants a two year limited warranty for manufacturing faults. ‘Manufacturing faults’ do not include damage caused as a result of (a) general tear and wear, (b) any other wrongful use contrary to the user instruction; and (c) any use contrary to the product specifications of that product.

6.6 Any liability to the customer in any case ends if the customer fails to notify 6T9 Limited of the existence of the defect within three (3) days of having discovered the defect, in writing, in order to enable 6T9 Limited to investigate this.

6.7 Any liability of 6T9 Limited for damage suffered by the customer is in any case limited to the invoice amount of the relevant products. 6T9 Limited can never be held liable for consequential damage or losses of profits, unless such damage has been caused by gross negligence or wilful misconduct of 6T9 Limited.

6.8 To the extent that a court determines that the limitation of liability as meant in clause 6.7 cannot be invoked against a particular claim for damages by the customer, 6T9 Limited’s liability for loss of property, damage to property and bodily injury (including death) caused by the application of those particular 6T9 Limited products shall in any event be limited to the amount actually paid out by 6T9 Limited’s insurance company to 6T9 Limited in accordance with the insurance cover of that insurance policy for that particular type of damage. These policies contain a usual limitation of insurance payment to be paid out to 6T9 Limited if, and to the extent that, the event is a covered event.

Article 7. Orders/communication

7.1 6T9 Limited cannot be held liable for miscommunications, damage, delays or the unclear transmission of orders and messages due to the use of the Internet or any other means of communication between the customer and 6T9 Limited and/or between 6T9 Limited and third parties, unless this is caused by wilful intent or gross negligence by 6T9 Limited.

Article 8. Force majeure

8.1 In the event of force majeure, without prejudice to any of its other rights, 6T9 Limited, at its discretion, has the right to suspend execution of the customer’s order and/or to terminate the agreement out of court by notifying the customer of such suspension and/or termination in writing, without 6T9 Limited being obliged to pay the customer any compensation.

8.2 Force majeure is understood to mean, but not limited to, any failure in the performance which cannot be attributed to 6T9 Limited, or to intermediaries and third parties engaged by 6T9 Limited. Force majeure on the part of 6T9 Limited is in any event understood to mean, but is not limited to, strikes among the workforce of 6T9 Limited and strikes among third parties involved by 6T9 Limited, as well as natural disasters and other unexpected events beyond 6T9 Limited’s control.

Article 9. General provisions

9.1 If one or more of the provisions of these terms and conditions or any other agreement with 6T9 Limited should conflict with any applicable statutory provisions, the relevant provision shall become void and be replaced by a legally permissible and comparable provision to be formulated by 6T9 Limited. The remaining provisions of these general terms and conditions shall continue to apply in full.

9.2 6T9 Limited is entitled to engage third parties for the execution of the customer’s order(s).

Article 10. Applicable Law and Disputes

10.1 All rights, obligations, offers, orders and agreements which these general terms and conditions apply to are governed solely by British law.

10.2 All disputes between the parties arising as a result of the agreement to which these terms and conditions apply, or any other agreement derived from that shall exclusively submitted to the competent court in the district of Manchester, United Kingdom, unless 6T9 Limited chooses to submit the dispute to any other competent court.

 Returns & Refunds

In the very unlikely event that you have an issue with a 6t9 Ltd product you have ordered from team6t9.com – please contact us at orders@team6t9.com or call 07003496969 . One of our team will deal with your issue as soon as possible and either agree a return or work out another agreeable solution. If you are required to return your 6t9 Ltd purchase by post please include a written explanation of the reason for your return on the reverse of your invoice. Remember to include this with the item(s) you are returning.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your 6t9 Ltd order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by one of our team then any postage will be reimbursed.

It can take 5 working days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.

Delivery

Delivery of goods within UK only at present and is £4.80 per order for Next Day delivery. If an order has not arrived within 2 days of receiving order confirmation, please send an email with your order/delivery details. Any and all delivery claims will be investigated as soon as we can. Usually the best method is to call us so we can try to work it out with you over the phone there and then. All orders despatched are insured and remain the property of 6t9 Ltd until signed for.

Free delivery is available if order value is £25.00 or more. In the event that your product is lost or damaged in transit please contact us via e-mail or telephone. In case of damage please retain the product and contact us within 7 days of receipt. Please note all discrepancies and delivery claims must be notified within 14 working days. We reserve the right to modify or withdraw, either temporarily or permanently, this website (or any part thereof) with or without notice.It is the responsibility of any site user to regularly check and determine whether the Conditions have been changed. If any user does not agree to any change to the Conditions then the user must immediately stop using the Website. 6t9 Ltd shall not be liable to any customer or third party for any modification to or withdrawal of the Website. Change the Terms and Conditions. Continued use of the Website (or any part thereof) following such changes shall be deemed as acceptance of any and all changes made.

Security and Privacy

6t9.Ltd is committed to protecting the security and privacy of all customers for more information please review our privacy policy page.

Competition Terms & Conditions

1. The promoter is: 6t9 Limited whose registered office is at Hop Pole House, 128 Oldham Road, OL79AN

2. Employees of 6t9 Limited or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.

3. There is no entry fee and no purchase necessary to enter this competition.

4. Route to entry for the competition and details of how to enter are via [http://www.team6t9.com]

5. Closing date for entry will be the last day of each month. After this date the no further entries to the competition will be permitted for that month.

6. No responsibility can be accepted for entries not received for whatever reason.

7. The rules of the competition and the prize for each winner are as follows:

To enter into the competition you must complete the 6t9 game and post your score to your Facebook page. This post must be made ‘public’ and the post must include the hashtag #team6t9. Failure to post your score publicly or with the required hashtag will be you will not be eligible to win the competition. The highest score each month will win the competition. Prizes may vary.

Further information can be found at: [http://www.team6t9.com/competition]

8. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

9. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

10. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

11. Winners will be chosen: (delete as applicable)

  1. from the list of scores shared publicly on Facebook during the month in question. The highest score will be the winner for that month.

12. The winner will be notified by a Facebook post on the Team6t9 Facebook page. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

13. The promoter will notify the winner when and where the prize can be collected.

14. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

15. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

16. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].

17. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

18. The winner’s name will be available 28 days after closing date by sending a stamped addressed envelope to the following address: 6t9 Competition [Month, Year] Hop Pole House, 128 Oldham Road, OL79AN

19. Entry into the competition will be deemed as acceptance of these terms and conditions.

20. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to 6t9 Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at [http://www.team6t9.com/privacy].